Privacy Policy

1. Introduction

Welcome to Aleebansparks.

Aleebansparks LTD ("Aleebansparks", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, purchase our products, enrol in our digital courses, communicate with us or use our services.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Nigeria Data Protection Act 2023 (NDPA) and other applicable data protection laws.

By using our website and services, you acknowledge that you have read this Privacy Policy.

2. Who We Are

Data Controller

Aleebansparks LTD

CAC Registration Number

8282666

Website

https://www.aleebansparks.com

Customer Service Phone

+234 908 104 2261

Registered Business Address

No. 12, Okoemu Street, Benin Sapele Road, Uhie, Benin City, Edo State, Nigeria.

Privacy Enquiries Email

aleebansparks@gmail.com

Aleebansparks LTD is responsible for determining how and why your personal information is processed in connection with our services.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

A. Personal and Contact Information

• Full name.
• Email address.
• Phone number.
• Delivery address and billing information, where applicable.

B. Order and Transaction Information

• Products or services purchased.
• Order details and transaction references.
• Payment status and payment confirmation.
• Purchase history and related customer service enquiries.

Payments are processed through third-party payment providers. We do not intend to collect or store your complete payment card details, PINs or banking passwords.

C. Digital Course Information

When you enrol in The Fragrance Business Masterclass or another digital programme, we may collect:

• Your name and email address.
• Your phone number, where provided.
• Course enrolment and payment information.
• Course access and participation records.
• Communications relating to your course access and learning experience.

D. Communication Information

When you contact us through WhatsApp, Instagram, email, telephone or our website, we may process the information you provide, including your enquiries, feedback, complaints and correspondence.

E. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and device information.
• Pages visited and interactions with the website.
• Approximate location derived from technical information.
• Cookies and similar website technologies, where enabled.

4. How We Use Your Personal Information

We collect and process personal information for legitimate business purposes, including:

1. Order fulfilment: To process purchases, confirm payments, arrange deliveries and provide order updates.
2. Digital course delivery: To confirm enrolments, provide course access, deliver downloadable materials and communicate important course information.
3. Customer support: To respond to enquiries, resolve complaints, assist with access issues and provide after-sales support.
4. Business administration: To maintain transaction records, manage orders, monitor sales and improve our operations.
5. Marketing communications: To share product updates, promotional offers, educational content and information about our services where permitted by law and, where required, with your consent.
6. Website improvement: To understand how visitors use our website and improve its functionality, performance and user experience.
7. Legal and regulatory compliance: To meet applicable accounting, tax, consumer protection and other legal obligations.

5. Lawful Basis for Processing

We process personal information using the lawful bases recognised under the Nigeria Data Protection Act 2023, as applicable to each activity.

These may include:

• Contractual necessity: Processing information required to fulfil your order, provide purchased digital courses or perform our obligations to you.
• Consent: Processing information where you have freely agreed to a specific purpose, such as receiving certain marketing communications or accepting non-essential cookies.
• Legal obligation: Processing information necessary to comply with applicable laws and regulations.
• Legitimate interests: Processing information for reasonable business purposes, such as improving our services, maintaining website security and preventing fraud, provided these interests do not override your privacy rights.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before the withdrawal.

6. Payments and Third-Party Service Providers

We work with selected third-party service providers to operate our website and deliver our products and services.

These may include:

• Paystack: We use Paystack to process online payments. Payment information is handled through Paystack's payment systems in accordance with its applicable privacy and security practices.
• MailerLite: We may use MailerLite to manage customer email records, mailing lists and marketing communications where applicable.
• Website and hosting providers: Our website hosting and technical service providers may process information necessary to operate, maintain and secure our website.
• Course and video-hosting providers: We may use third-party platforms to host course videos, manage course access and deliver digital learning materials.
• Delivery and logistics providers: Where physical products are purchased, relevant customer and delivery information may be shared with logistics providers to complete delivery.
• Communication platforms: If you contact us through WhatsApp, Instagram or other third-party communication platforms, your information may also be processed under the privacy policies of those platforms.

These providers are permitted to access personal information only to the extent necessary to provide their contracted services or fulfil other lawful purposes.

We do not sell your personal information to third parties.

7. Marketing Communications

We may send you information about our products, services, courses, promotions and educational content.

Where marketing consent is required, we will obtain it before sending such communications.

You may opt out of marketing emails by using the unsubscribe link included in the email or by contacting us.

You may also ask us to stop sending promotional communications through our other communication channels.

Please note that you may still receive essential service communications relating to purchases, payments, deliveries, course access and other transactions.

8. WhatsApp Waitlists and Communities

Where you voluntarily join an Aleebansparks WhatsApp waitlist or community, your participation and the information you share may be processed for the purpose of providing updates, announcements and information about the relevant product, service or programme.

Please be aware that other members of a WhatsApp group may be able to see your WhatsApp profile information and phone number, depending on WhatsApp's features and privacy settings.

You may leave a group at any time using WhatsApp's available controls.

We encourage you not to share sensitive personal, financial or payment information in public group conversations.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Ensure essential website functionality.
• Remember certain preferences.
• Understand website traffic and visitor interactions.
• Improve website performance and user experience.

Where required, we will seek your consent before using non-essential cookies.

You may manage cookies through your browser settings or any cookie preference tool provided on our website.

Disabling certain cookies may affect some website features.

10. Sharing and Disclosure of Personal Information

We may disclose personal information to third parties where necessary for the purposes described in this policy.

These may include:

• Payment processors.
• Website developers and hosting providers.
• Email marketing and communication service providers.
• Course and video-hosting providers.
• Logistics and delivery companies.
• Professional advisers, auditors and legal representatives.
• Government authorities and regulatory bodies where disclosure is legally required.

We take reasonable steps to ensure that third parties who process personal information on our behalf provide appropriate privacy and security protections.

11. International Transfers of Personal Information

Some of our third-party service providers may store or process personal information outside Nigeria.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements, including appropriate safeguards where required.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing our services, maintaining business records, resolving disputes and meeting legal obligations.

Retention periods may differ depending on the type of information and the reason it was collected.

For example:

• Transaction and accounting records may be retained for applicable statutory periods.
• Course enrolment and access records may be retained for the period necessary to administer the course and address related enquiries.
• Marketing records may be retained until you withdraw consent or unsubscribe, subject to any necessary suppression records.
• Customer service correspondence may be retained for as long as necessary to resolve enquiries and maintain appropriate business records.

When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

These measures may include:

• Restricting access to personal information to authorised persons.
• Using reputable third-party service providers.
• Implementing appropriate account and access controls.
• Maintaining reasonable security practices for our website and business systems.
• Reviewing our processes where necessary to improve data protection.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

14. Your Privacy Rights

Under the Nigeria Data Protection Act 2023, you may have the following rights in relation to your personal information:

1. Right to be informed: To know how and why your personal information is being processed.
2. Right of access: To request access to personal information we hold about you.
3. Right to rectification: To request correction of inaccurate or incomplete personal information.
4. Right to erasure: To request deletion of your personal information where the law permits.
5. Right to restriction: To request that we restrict certain processing activities in applicable circumstances.
6. Right to object: To object to certain processing activities, including direct marketing.
7. Right to data portability: To request a copy of certain personal information in a commonly used, machine-readable format where applicable.
8. Right to withdraw consent: To withdraw consent where processing is based on your consent.
9. Rights relating to automated decision-making: To exercise applicable rights where decisions are made solely through automated processing and produce legal or similarly significant effects.

These rights are subject to applicable legal conditions and exceptions.

15. How to Exercise Your Privacy Rights

If you wish to access, correct, delete or otherwise exercise your rights concerning your personal information, please contact us:

• Email: aleebansparks@gmail.com
• Phone: +234 908 104 2261
• Business: Aleebansparks LTD

Please provide sufficient information for us to identify you and understand your request.

We may request reasonable additional information to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable data protection law.

16. Complaints and Regulatory Authority

If you have concerns about how we process your personal information, we encourage you to contact us first so that we can investigate and address your concern.

You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC), the relevant supervisory authority responsible for overseeing data protection compliance in Nigeria.

Official website: https://ndpc.gov.ng/

17. Third-Party Websites

Our website may contain links to third-party websites, payment platforms or external services.

We are not responsible for the privacy practices, security or content of websites operated by third parties.

We encourage you to review their privacy policies before providing personal information.

18. Children's Privacy

Our website and commercial services are not intentionally directed at children.

We do not knowingly collect personal information from children where such collection would be contrary to applicable data protection requirements.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers or applicable legal requirements.

Any updates will be published on our website with a revised "Last updated" date.

We encourage you to review this policy periodically.

20. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact:

Your privacy matters to us. Thank you for trusting Aleebansparks.